It’s never been more important to be a good business leader. Not only is competition fierce for market share, but attracting and retaining the best people to your company can be cutthroat. Being a good leader increases your success at both.
I learned the most important leadership qualities from my father. When I was growing up, he’d tell me, “your word is your bond.” I have carried this sentiment throughout my life. To me, these words embody the qualities of integrity and character, which I believe good leaders in our communities and our businesses have in abundance.
Not only do I look for integrity and character within myself, these qualities are the first two I look for in others, especially when hiring for ABM. These qualities are also reflected in the company’s vision statement. In a roundabout way, the integrity and character of the company is that of the people who work there.
It can be difficult to determine in an interview if a prospective hire possesses these traits; however, if you ask open-ended questions and just sit back and let them talk, you will have a much better sense of who that person is. For example, ask interviewees about their past experiences, successes and failures. What are their hobbies outside of work? Listen to the words they use and how they structure their responses. Typically, if someone gives me a very quick response, that tells me I haven’t asked the right question, or I need to delve into things much more deeply.
When you look at hiring someone, not only do you want to look at their abilities, but you want to get a good feel for that person’s personality and how they fit with the team.